Shipping policy

In brief: We will ship Products only after full payment has been received through one of the payment methods displayed on our website.

## 1. Delivery Methods

(1) Depending on the specificity of the products/services, delivery may be made either electronically (for digital products/services or event participation confirmations) or physically to an address provided by the Customer when placing the Order.

(2) For physical products, delivery will be made worldwide within the timeframe communicated before finalizing an Order. Please note that this delivery timeframe is approximate, based on previous orders to respective regions, and may be subject to changes, about which we will make every effort to notify you in a timely manner. We will not be responsible for delays in product delivery due to reasons beyond our control or due to the fault of a carrier (e.g., courier, postal service, etc.).

(3) Product delivery will be either charged or free, depending on the conditions applicable to the Order, which will be communicated to you before finalizing the Order. If applicable, we will inform you about the available delivery methods, and you will be able to choose one of these methods before completing the Order.

(4) If we cannot find you at the address indicated in the accepted Order at the time of delivery, one more delivery attempt will be made, after which the Products will be returned, and you will bear the costs of a new shipment, regardless of the value of the ordered Products.

(5) We will make every effort to ensure proper packaging of the Products along with the Specifications and all necessary accompanying documents.

(6) DEME.PARTS reserves the right to delay or cancel any delivery of ordered Products if it cannot be fulfilled due to reasons beyond the Seller's control, including but not limited to: force majeure events, wars, acts of terrorism, protests, riots, civil disturbances, fires, explosions, floods, epidemics, strikes, etc.

## 2. International Shipping

(7) For international orders, please be aware that you may be responsible for any customs duties, taxes, or import fees applicable in your country. These charges are not included in the purchase price or shipping costs and will be collected by the relevant authorities in your country.

(8) Delivery times for international orders may vary significantly depending on customs clearance procedures in the destination country. DEME.PARTS cannot guarantee specific delivery timeframes for international shipments due to these variables.

## 3. Tracking Information

(9) When your order ships, you will receive a confirmation email with tracking information when available. You can use this information to monitor the status of your delivery.

## 4. Shipping Insurance

(10) All shipments include basic insurance coverage. For high-value orders, additional insurance options may be available at checkout for an extra fee.